Keiko JLPT Coach
Support
Get help with your Keiko account, study progress, App Store or Google Play subscription, purchases, or app features.
Contact support
Email us at support@jlptpracticetest.com.
Include your app version, device model, and a description of what happened. Do not send your password, authentication codes, full payment details, or other sensitive information.
Subscriptions and purchases
Apple processes purchases made in the iOS app, and Google Play processes purchases made in the Android app. You can manage or cancel a subscription in your Apple Account subscription settings or in Google Play under Payments and subscriptions. To recover an existing Keiko purchase, sign in to the same Keiko account and store account, open Profile, and select Restore Purchases.
Account deletion
In Keiko JLPT Coach, open Profile and choose Delete account under Help and legal. You can also request deletion without the app.